This post outlines my talking points for tonight’s Internet Marketing meetup in Sussex.
Download presentation notes: User Experience and Conversion Funnel (PDF)
User Experience
- is about how a person feels about using a system
- it highlights the experiential, affective, meaningful and valuable aspects of human-computer interaction
- covers a person’s perceptions of practical aspects of a website such as how easy it is to navigate
- is subjective in nature, because it is about an individual’s feelings and thoughts about the system.
- places the end-user at the focal point of design and development efforts, as opposed to the system
- is dynamic because it changes over time as the circumstances change
Conversion Funnel
- describes the track a consumer takes while visiting a website
- a defined path, series of steps, or pages a visitor must take in order to reach the final objective
- desired action could be: filling out a form, purchasing a product, signing up for a newsletter, participating in a discussion, or viewing a video from start to finish
Landing Page Optimization
Give and Get
- offer added value like a free trial, sample, or a preview of the product or service if possible in exchange for a visitor’s email address or other information
Build Trust
- credibility logos to gain credibility
- testimonials that speak in the voice of the customer
- star ratings from review websites
- social counts from Twitter and Facebook
Directional Cues
- the action needs to be called out
- use cues to direct visitors’ attention to the call to action: arrows, direction of view, colors
Call to Action
- you need to know what you want the visitor to do on the page
- the visitor needs to know what to do next
- make the call to action big and obvious
Measuring Engagement
- Using web tracking software you can measure which pages are performing well on a website, and which need attention
- Using Google Analytics, it is possible to measure how people interact with your website from various traffic sources and to find which sources are converting the best
Measuring User Experience
- You can get useful feedback from website visitors using third-party software-as-service, like Kiss Insights
Improving Conversion Funnel
- With click tracking and heatmap software like Crazyegg information can be gathered about how visitors use your website